eCare Program

eCare is designed to support and enhance your maintenance and production programs. eCare offers extended service options, advanced data features, up to date eVue Software, and onsite service visits. All designed to optimize production, minimize costly downtime, and improve your bottom line.

Ecare health check

Extended Service Package

The Extended Service Package includes 24/7/365 support from experienced technicians with no hourly charge. Additionally we have included remote training sessions conducted by our Systems Performance Team, which are tailored to your needs. Maintenance updates and software patches will be provided as they become available throughout your contract.

Ecare training

On-Site Service

Our On-Site Service program includes in-person service and training where we relay the manufacturer's knowledge and expertise to our valued customers. A member of our Systems Performance Team (SPT) will coordinate with you to develop a plan for any service visit. Each visit includes a follow up report outlining work done, observations and recommendations. Service visits include:

  • Production Optimization
  • Preventative Maintenance Support
  • Controls and Software
  • Spare Parts Review

Advanced Data Package

Our eVue Advanced Data Package provides an arsenal of informational tools that help Owners, Plant Managers and Operators make proactive decisions. Receive instant notification of production spikes or issues, and analyze trends for future productivity gains.

  • eVue Software Upgrades
  • Scheduled and On Demand Email Reports
  • eText
  • Real Time Alerts & Maintenance Requests
  • Monthly System Health Check
  • Quarterly Production & Labor Analysis